Privacy Policy – Better Health Kinesiology Cardiff
Last Updated: 15th August 2025
Better Health Kinesiology (“we,” “our,” “us”) provides professional Systematic Kinesiology services in Cardiff and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our services, visiting our website, or contacting us for kinesiology in Cardiff, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal information:
- Identity details: Your name, date of birth, and gender.
- Contact information: Email address, phone number, postal address.
- Health information: Details you share about your physical, emotional, biochemical, and energetic health as part of your kinesiology treatment.
- Appointment information: Dates, times, and records of your Cardiff kinesiology sessions.
- Payment information: Details needed to process payments (note: we do not store full card details).
- Website usage data: IP address, browser type, and your interaction with the Better Health Kinesiology Cardiff website.
2. How We Use Your Information
We use your personal data for the following purposes:
- Provide kinesiology treatments and related health services in Cardiff.
- Maintain accurate client records for your care and wellbeing.
- Manage bookings, appointments, and follow-up communications.
- Send relevant information about your sessions or our Cardiff kinesiology services (with your consent).
- Comply with professional, insurance, and legal requirements.
3. Legal Basis for Processing Your Data
We process your personal data under the following lawful bases:
- Consent – when you have agreed to us processing your data for a specific purpose.
- Contract – to deliver the kinesiology services you have booked.
- Legal obligation – to comply with UK laws.
- Legitimate interests – for record-keeping, communication, and operational needs.
4. How We Store and Protect Your Data
- All personal and health records are stored securely in compliance with UK GDPR.
- Paper records are kept in locked storage.
- Electronic records are password-protected and encrypted where possible.
- Access to personal data is restricted to those who need it to provide your care.
5. How Long We Keep Your Data
We retain client records for a minimum of seven years after your last session, in line with professional and insurance requirements. After this period, your information will be securely destroyed.
6. Sharing Your Information
We do not sell, rent, or trade your personal information. Your data may be shared only in the following situations:
- With other health professionals, but only with your explicit consent.
- With legal or regulatory bodies if required by law.
- With service providers who assist in delivering our business (e.g., payment processors), bound by confidentiality agreements.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data where legally possible.
- Withdraw consent at any time.
- Object to processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Cookies & Website Tracking
Our Better Health Kinesiology Cardiff website may use cookies to improve user experience, monitor visits, and adapt content. You can change your browser settings to refuse cookies, but this may affect site performance.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Better Health Kinesiology
Claire George – Practitioner
Cardiff, UK
📧 Email: claire@betterhealthkinesiology.com
📞 Phone: +447727139379
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date shown above.
11. More Information
You can contact the Information Commissioners Office for more information on GDPR